Legal Center
Policies, terms & trust documents
We want every ToughTail™ customer to feel confident about how we handle data, orders, and support. Browse our key policies and reach out if you have questions.
Privacy Policy
Understand how ToughTail™ collects, uses, and protects personal information across devices, apps, and support.
Read policy →Terms of Service
Review the agreement that governs ToughTail™ hardware, subscriptions, and digital services.
Read policy →Returns & Refunds
Learn about hardware returns, plan cancellations, and exchanges.
Read policy →Limited Warranty
See coverage details, claim instructions, and exclusions for ToughTail™ hardware.
Read policy →Patents
Explore the ToughTail™ patents and pending applications that cover our tracking and guidance innovations.
Read policy →Our Vision
Protecting pets and innovating a more connected path home.
Read policy →